Course Policies

Course Terms & Conditions

Fees & Payment

  • When registering there is deposit payable of £500.
  • The balance of fees is due 30 days before the start of the course.
  • Interest-free instalment options are available
  • No graduation certificates or awards can be issued until all outstanding fees are paid in full.

Code of Conduct

By registering and paying your deposit, you agree to our Code of Conduct, which sets out expectations on confidentiality, attendance, boundaries, and conduct throughout the programme.

ICF Accreditation Pathway

We are committed to the highest professional standards. Our organisation is preparing an application for ICF (International Coaching Federation) Level 1 Accreditation, with a target submission in late 2026.

The ICF then requires that we run a full cohort and submit evaluation data after the programme concludes. Therefore, the approval process necessarily extends into 2027 and will conclude after this first cohort completes the course.

We are completely transparent that the final decision and exact timeline rest entirely with the ICF. By enrolling, you acknowledge that the course delivery, fees, and graduation are separate from, and independent of, the timing or final outcome of the ICF review.

Cancellation & Interruption Policy

Our courses are kept small to provide optimum interaction between students and facilitators, meaning late substitutions are difficult to arrange. Therefore, the following policy applies:

Late registrations (made 14 days or fewer before course start) are non-refundable. By registering within this window, you waive your statutory withdrawal rights.

For all other registrations, your statutory right of withdrawal applies within 14 days of purchase (full refund). Beyond that, the following cancellation schedule applies:

Greater than 30 days before course start
Full refund minus £500 non-refundable deposit
15 to 30 days before course start
50% refund minus £500 non-refundable deposit
Less than 15 days before course start
No refund

Course Non-Commencement

In the rare event that CTS is unable to run a scheduled course, a full refund, including the deposit, will be issued.

Course Interruption (Teach-Out Provision)

In the highly unlikely event that CTS must permanently cease operations or cancel a course mid-cohort, CTS will either fulfil the remaining training hours via an approved teach-out arrangement or issue a pro-rata refund for the undelivered portion of the training.